| Q. | I have not received my software or my Firewall/Outlook/Virus Detector has blocked the attachment. What now? |
| A. | Once purchased, the Software can also be downloaded via the customer’s My Account section of the Filofax website. If the Software is blocked, visit www.filofax.co.uk, click My Account and then click on the link to download the product directly. |
| Q. | How do I import my Contacts from Outlook? |
| A. | From Outlook: File > Import and Export > Export to a File > Choose 'Comma Separated Values (Windows)' > Select 'Contacts' as the folder to export from and then save file on your PC Then in the Address Software: File > Import > Text File (Comma Separated Values) > Browse to find your file and follow the on screen instructions. Should you get the response "Import not available in Outlook/LDAP mode", this indicates that you are in the wrong mode. On the left hand pane, ensure that Address Books is selected (not Outlook or Directory Servers). If you cannot see these options, go to View and click Show Address Folder. |
| Q. | How do I get my data to print so that it is grouped by letters A, B, C etc? |
| A. | In the Print Preview area, click the Options button at the top of the screen. Then on the Settings tab, look for the area marked Page Labelling and click the option 'Label Pages'. |
| Q. | Will a Macintosh version be available? |
| A. | There are no plans at present to produce a Mac compatible version. |
| Q. | What other Paper sizes are available? |
| A. | Paper can be purchased in Pocket, Personal and A5 sizes. It is not anticipated that any other sizes will be offered. |
| Q. | How many sheets are in each pack of paper? |
| A. | There are 50 sheets. |
| Q. | Is the Address Book Software available on a CD? |
| A. | No. It is only available via an internet download. |