Returns of any products purchased are subject to the Filofax returns policy as
set out below.
At Filofax we would like to make your shopping experience as easy as
possible. We have therefore made our returns policy very simple. If you
are unhappy with any item you have purchased from Filofax, simply
return it to us in its original condition with your Order Reference Number
within 28 days of dispatch and we will issue a refund for the price of the
item. This does not affect your statutory rights. Simply cut out the return
address label provided and affix it to the parcel. We ask that you wrap
the parcel carefully to prevent damage. If you are returning the product because it is damaged or faulty please also complete the panel below.
We recommend that you obtain proof of posting. If you have paid by cheque we will refund you by cheque. If you have paid by credit card we will refund your credit card but please allow time for the credit to appear on your statement. Website orders cannot be returned to any of our Filofax stores.
Send your return to:
FILOFAX UK - Returns
c/o Charles Letts & Co Ltd
For more details of our returns and refunds policy please see our Terms & Conditions