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Filofax
 
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Phone  08705 143702

Delivery Information

Orders placed before 2:30pm on a working day (excluding Bank Holidays) should ship the same day.

Deliveries to UK addresses should arrive within 1-2 days. Bulk or high value items may be shipped via courier - this may take 2-3 days.

Overseas orders (including Rep. of Ireland) should arrive within 5-7 working days.

The delivery cost for your order will be clearly displayed when you enter your address details in the checkout process. Our delivery charges for products ordered from this website are as follows:

Order Value

UK

EUROPE

REST OF WORLD

£0.00- £10.00 £0.95 £4.00 £6.00
£10.01- £20.00 £1.50 £4.00 £6.00
£20.01- £30.00 £2.95 £5.50 £12.00
£30.01- £50.00 £0.00 £5.50 £12.00
£50.01- £150.00 £0.00 £9.00 £25.00
£150.01- £500.00 £0.00 £15.00 £50.00
£500.01  or over £0.00 £30.00 £100.00


European and overseas customers will be responsible for paying customs and/or import duty.

Our delivery charges do not include any expenses for customs duty and/or VAT. Filofax is not responsible for any additional charges; these expenses are the responsibility of the customer.

If you have any queries regarding your delivery or non-delivery, you can e-mail us: store@filofax.co.uk or phone us on 08705 143702.

Our lines are open Monday to Friday from 8.00am to 6.00pm, except Bank holidays and Public holidays.

Returns Policy

Returns of any goods purchased are subject to the Filofax returns policy as set out below.

At filofax.co.uk we would like to make your shopping experience as easy as possible, we have therefore made our returns policy very simple.

If you are unhappy with any item you have purchased from filofax.co.uk, simply return it to us in its original condition with your Order Reference Number within 28 days of dispatch and we will issue a refund for the price of the item. This does not affect your statutory rights.

Returns address:
Filofax Mail Order, Department 6873, Camberwell Way, Sunderland, SR9 9XZ

We recommend that you obtain proof of posting.
 
Filofax Limited | Registered office: Royal London House, 22-25 Finsbury Square, London EC2 1DX
Registered in England. Company registration number: 01891062 | VAT no: GB597052219